Terms of service

Last updated: Dec 26, 2025

At Overhead Industries Ltd. (operating as Overhead Studios Ltd.), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or make a purchase from us.

Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely by third-party providers)

  • Order details and custom specifications

Technical Information

  • IP address

  • Browser type

  • Device information

  • Pages visited and interactions on our website

How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate about orders, quotes, or custom work

  • Provide customer support

  • Improve our website, products, and services

  • Send order confirmations, updates, and invoices

  • Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information.

Custom Orders & File Uploads

For custom products or services, customers may provide artwork, designs, text, or specifications. Any files or information submitted are used only to complete the requested work and are not shared with third parties beyond what is required for production.

Payment Processing

Payments are processed securely through trusted third-party providers such as Shopify Payments, Stripe, or PayPal. We do not store or have direct access to your full payment details.

Third-Party Services

Our website uses third-party services to operate effectively, including:

  • Shopify (e-commerce platform)

  • Payment processors

  • Email services (such as Google Workspace)

  • Analytics tools

These services may collect and process information in accordance with their own privacy policies.

Cookies & Analytics

We use cookies and similar technologies to:

  • Enable core website functionality

  • Analyze site traffic and usage

  • Improve user experience

You can control or disable cookies through your browser settings, though some features of the site may not function properly.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal, tax, or accounting obligations

Your Rights (Canada)

Under Canadian privacy laws, you have the right to:

  • Request access to your personal information

  • Request corrections to inaccurate information

  • Request deletion of personal information where applicable

To make a request, please contact us using the information below.

Security

We take reasonable steps to protect your information using industry-standard security measures. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📧 Aidan@overheadstudios.ca , Ashley@overheadstudios.ca
🌐 overheadindustries.ca